FSG Property Services Ltd specialises in refurbishment and maintenance of social housing. The company collaborates with local authorities, registered social landlords, private homeowners, landlords, and developers. Their in-house teams operate across several contracts spanning from Buckinghamshire to Northamptonshire.
The system has everything there for us, ready as and when we need it. Oneserve is so easy to use that we can go in and make amendments whenever we need to. This longevity and adaptability were particularly attractive to us.
Natasha Gajadhar
Business and Facilities Manager
The Challenge
FSG Property Services Ltd is a dependable entity in the contracting industry, adept at managing the sector’s natural peaks and troughs. The company implements a direct delivery model that affords them complete control over the quality of their work, customer care, and staff availability.
To ensure the continued provision of a professional and high-quality service that strikes a balance between operational resources, FSG Property Services Ltd undertook a review of their software solution. Though effective, the software could no longer cope with the increasing workload. It was sluggish and inflexible, and the company couldn’t generate the necessary reports or job costings. The software’s inability to adapt to the organisation’s evolution prompted FSG Property Services Ltd to seek an alternative solution.
Following a recommendation from a third-party consultant, FSG Property Services Ltd explored Oneserve’s capability to meet their current and future needs.
The Solution
After a demonstration, FSG Property Services Ltd acknowledged the advantages Oneserve could offer. After comparing the system’s strengths against their own criteria, they realised Oneserve could provide the following benefits:
- An end-to-end solution that delivers an exceptional and highly efficient service.
- Flexibility that supports their needs during periods of flux and expansion.
- Streamlined communication, facilitating a more concise way of working.
- Support compliance by uploading annotated photos and assigning job costs.
- The ability to report and share information with customers.
The Result
By using Oneserve, FSG Property Services Ltd can now manage all of their processes, from scheduling appointments to recording detailed job information and managing performance. All data is stored centrally, resulting in a collaborative and efficient working practice:
- Our clients need to know how we are progressing with their jobs. We now have a central place where all of our information is stored, providing a platform that keeps everyone informed.
- FSG Property Services Ltd can adapt Oneserve to meet their specific needs by setting up bespoke workflows and accessing multiple reports. This enables them to monitor performance and identify operational improvements, which they can make directly without incurring additional costs.
- Furthermore, the integration capabilities of Oneserve have allowed FSG Property Services Ltd to streamline their processes even further and link them to their financial package for the first time.
Oneserve has continuously improved since the start of our relationship. They listen to their customers and they are constantly evolving the software.
Natasha Gajadhar
Business and Facilities Manager