Customer Success
Your success is our No.1 priority
Our customer success program provides end to end support from day one. We ensure we’re the right fit and quickly deliver a seamless implementation to achieve a faster time to value. Ongoing support via a dedicated Customer Success Manager optimises your use of our system, adapting it to your evolving needs to maximise ROI.
Our 4 Stage Customer Success Program
Ensuring we are the right system for you
Needs Analysis
Process Evaluation
Risk Assessment
Prototype Development
Business Case and ROI
A faster time to value
Workflow customisation
Data Migration
Role Specific Training
Systems Integration
Testing and Go-live support
Quickly resolving and anticipating issues
Customer Success Manager
24/7 Operative Support
Technical Help Desk
System Utilisation Reviews
Compliance and health checks
Maximising your return on investment
Scalability Support
On demand tech team cover
Process Optimisation
Data Insight Improvement
Strategic Alignment
Ensuring we are the right system for you
In the discovery phase, we take the time to understand your organisation’s unique goals, challenges, and pain points, ensuring our software aligns with your exact requirements. To achieve this, we focus on five key areas: Needs Analysis, Process Evaluation, Risk Assessment, Prototype Development and Business Case and ROI.
A faster time to value
During the implementation phase, our experts work closely with you to ensure a seamless transition with minimal disruption to your operations. We guide you through every step, ensuring your team is confident and ready to use the system from day one. This phase includes: Workflow Customisation, Data Migration, Role-Specific Training, Systems Integration and Testing and Go-Live Support.
Quickly resolving and anticipating issues
Our partnership extends well beyond implementation. We will appoint a dedicated Customer Success Manager who will ensure you continuously maximise your use of our system. They will operate alongside our expert support teams who assist with any technical or training needs. This phase includes: Customer Success Manager, 24/7 Operative Support, Technical Help Desk, System Utilisation Reviews and Compliance and Health Checks.
Maximising your return on investment
In the partnership phase, we go beyond support to become an integral part of your long-term success. Leveraging our extensive field service expertise, we work alongside you to ensure our system continually adapts and aligns with your evolving strategic goals, helping you maximise your return on investment. This phase includes: Scalability Support, On-Demand Tech Team Cover, Process Optimisation, Data Insight Improvement and Strategic Alignment.
Don't just take our word for it...
Read MoreOneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Field service software that works for you
Join the many organisations that have already transformed their operations with Oneserve, and schedule a demo of our software today.