Welcome to the Oneserve Ltd’s privacy notice

The Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Important information and who we are
Purpose of this privacy notice

This privacy notice aims to give you information on how Oneserve Ltd (the “Company”) collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or service or take part in a competition or offer.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

The Company is made up of different legal entities. This privacy notice is issued on behalf of the Company Group so when we mention the “Company”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Company Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Oneserve Ltd is the controller and responsible for this website.

We have appointed a Data Protection Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights please contact the Data Protection Manager using the details set out below.

Contact details

Our full details are:
Full name of legal entity: Oneserve Ltd. (company number 07387807)
Data Protection Manager
Email address: dpo@oneserve.co.uk
Postal address: 1, Tiger Moth Road, Skypark, Clyst Honiton, Exeter, EX5 2FW
Telephone number: 01392 367367

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

The data protection law in the UK changed in May 2018 with the coming into force of the Data Protection Act 2018 and the General Data Protection Regulation 2016. We will review this privacy notice regularly and update it as and when required. It is important that the personal data we hold about you is accurate and current, therefore, please keep us informed if your personal data changes during your relationship with us. This Privacy Policy will apply during the processing of your personal data and will apply until six months after the processing ceases.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.