Advanced Heating Wales is a company with 60 employees that provides plumbing and heating equipment maintenance services to both commercial and private clients. Their primary area of expertise lies in the installation of central heating systems for newly constructed properties. They work with well-known construction companies such as Taylor Wimpey, Barratt Homes, and Bovis Homes.
Oneserve has given us reliability, visibility and efficiency, but, on top of this, it is the service we receive that I would particularly recommend. We don’t just receive software from Oneserve, we receive a true service.
Advanced Heating Wales
The Challenge
Previously, Advanced Heating Wales relied on paper documents and Excel spreadsheets to manage their jobs, a process that became increasingly time-consuming as their client base grew. Using multiple spreadsheets for different tasks meant that their administration team had to enter the same information up to four times to ensure proper data categorisation.
As efficient communication and prompt response times are crucial to their business growth, they could not afford to have inefficiencies in any aspect of their job process. Recognising that most of their procedures were not digitalised, they realised the need to adopt a field service management system to address their challenges.
The Solution
Advanced Heating Wales identified the need for a system that would simplify their processes and provide them with quick and methodical access to the information they required. Upon trying the Oneserve system, the decision makers were convinced that it was the ideal solution for their needs.
With all information stored in a unified system, any employee with relevant login credentials can access it. The ease of use of Oneserve, coupled with its transparency, enabled the team to enter, process and track information seamlessly.
The Result
Increased productivity
As a result of Oneserve’s simplified administration process, Advanced Heating Wales has experienced a 50% increase in productivity: “Everything I do is now more efficient. From booking a job to invoicing for work, the entire process is managed via Oneserve rather than the Excel files and paperwork we previously relied upon. Instead of entering information four times, I now just do it once.”
Advanced Heating Wales
Efficient data management
Efficient data management is now a reality for Advanced Heating Wales, thanks to the implementation of a centralised system for storing and regularly backing up all information. With this system, all employees have clear visibility of the data they require, ensuring an easily accessible and highly dependable audit trail.
Improved customer service
With the implementation of Oneserve, Advanced Heating Wales can now provide quick and assured responses to their customers:
We can search Oneserve instantly and provide a response to our customers there and then.
Advanced Heating Wales