Oneserve, a leading provider of Field Service Management software for Trade Contractors and the Social Housing sector, has announced a new partnership with the pioneering repair diagnostic and triage solution, Help me Fix.
This partnership is set to further enhance Oneserve’s offering, delivering more improvements in service quality, tenant satisfaction, cost efficiency and maintenance management.
Help me Fix uses advanced artificial intelligence and video technology to streamline repair workflows and optimise operational efficiency. By integrating Help me Fix, Oneserve clients will be able to solve simple repairs remotely, helping to further increase their first-time-fix rates and reduce unnecessary, costly repeat visits.
Oneserve Chief Executive, Matt Clemow, said: “We are delighted to join forces with Help me Fix. Their cutting-edge technology perfectly complements our field service management software, enabling us to provide an even higher level of functionality to our property management clients.
“This partnership will not only enhance the quality and efficiency of our clients’ operations but it will also significantly reduce their costs. We work with a number of social housing organisations directly and also many contractors who work within the social housing sector. As sector regulations focus on increasing customer satisfaction through maintaining better homes and improved service delivery, this collaboration positions us to help our clients meet these new standards efficiently and effectively.”
Help me Fix Chief Executive Officer, Ettan Bazil, said: “We are thrilled to partner with Oneserve, a technology leader in the social housing sector. This collaboration aligns perfectly with our mission to revolutionise repairs management through technology.
“By integrating Help me Fix’s advanced AI and video diagnostic capabilities with Oneserve’s robust job management platform, we are set to significantly enhance service delivery for social housing providers. This partnership not only promises to improve operational efficiency and reduce costs but also aims to elevate tenant satisfaction by ensuring quicker, more accurate repairs. Together, we are committed to meeting the new regulatory standards and delivering better homes and services to our communities.”
Help me Fix’s platform is designed to deliver a seamless repair experience by diagnosing issues accurately and promptly for operatives. The AI-driven technology and real-time video support ensure that problems are identified and resolved swiftly, reducing downtime and improving tenant satisfaction.