Irwell Valley Homes are on a journey to refresh their digital strategy. So when their contract with their existing job management provider was coming to an end, it provided David Wilson, Head of Digital and Technology at Irwell Valley Homes, with the perfect opportunity to look for a new software partner to better support them.
We were looking for a job management service that offered us good product flexibility as well as integrated repair and scheduling capabilities. As we spoke with the team at Oneserve, it was clear that this was exactly what they could offer us. However, it was also the adaptability of Oneserve that set them apart.
David Wilson
Head of Digital and Technology
David continued: We required some bespoke functionality to help better facilitate our specific business processes. The team listened to our requirements and confirmed they could custom-build this functionality for us. They communicated with us clearly throughout the development process to ensure they had interpreted what we needed correctly, which we really appreciated.
The Oneserve team’s warmth and proactivity also really stood out for us through all our interactions with them. We could instantly tell that they would be a great partner to work with and a really nice touch was being able to meet directly with their CEO.
With Oneserve, we get excellent value for money and a flexible job management solution, which is exactly what we needed. Oneserve and Irwell Valley Homes’ partnership will help us bring our repairs service to the next level and deliver a positive customer experience to our tenants.