Fixatex, an electrical contractor specialising in the UK housing sector, has experienced impressive growth thanks to Oneserve. With the help of Oneserve, Fixatex’s team has expanded by 50%, and they have achieved every monthly KPI. Moreover, the company’s revenue increased by a noteworthy 52%. Currently, Fixatex employs 15 individuals at their offices and oversees a team of over 50 mobile engineers who carry out various tasks such as testing, installation, maintenance, and planned works on the road.
Future growth plans meant that the system we were using wasn’t going to hold up under higher volumes of work. It was important for us to get something set up and in place early to suit us for the future.
Rob Candler
Chief Executive Officer – Fixatex
The Challenge
Initially, Fixatex faced difficulties in managing their engineers due to their reliance on a paper-based system that mainly relied on email chains to track jobs. This approach was laborious and time-consuming, and often resulted in missing information and billing errors, hindering the company’s ability to identify and address service delivery issues and make confident process changes.
The lack of effective communication tools between the back office team and mobile engineers further compounded the problem, limiting the amount of work the team could take on. Given their ambitious growth plans, Fixatex realised that they needed to change their way of working.
The Solution
After researching Field Service Management options, Fixatex concluded that Oneserve was the optimal choice, as it offered self-service functionality, complete job visibility, improved performance, and most importantly, the ability to continuously enhance their operations.
The Result
Fixatex has been utilising Oneserve for over five years, and all of their reporting now runs through the system. This has enabled them to accurately measure their success and evaluate the impact Oneserve has had on their business.
Thanks to their enhanced efficiency, Fixatex has experienced significant growth, with their team expanding by 250% to include 15 office-based employees and 50 mobile engineers who all use Oneserve.
Their ability to manage larger-scale contracts has resulted in the acquisition of new contracts, and they have successfully achieved every monthly KPI since joining Oneserve.
Oneserve has 100% been worth the investment. We have grown at scale since implementing the software and we simply wouldn’t have been able to achieve this if we didn’t have Oneserve embedded in our business. I would recommend others to get a demo booked. Once you see it and use it, you’ll instantly want to take it on.“
Rob Candler
Chief Executive Officer