MD Group is a building services company based in Bristol, specialising in the affordable housing and public sectors. They experienced rapid growth, opening 6 new offices and experiencing a 500% increase in annual revenue over a 5-year period.
Oneserve is such a powerful tool for us; it’s used in the back office, by mobile workers, engineers and clients to make sure we are always optimising our service delivery for residents.
Sam Matthews
Group Performance Director – MD Group
The Challenge
While the growth was positive, MD Group recognised the need to address inefficiencies and inconsistencies in their service delivery. They sought a field service management solution to help schedule appointments more effectively, improve work efficiency for their subcontractors, and provide a more consistent service to clients.
The Solution
To improve service delivery and efficiency, Oneserve provided a custom solution integrating with MD Group’s existing systems. The solution included:
- Intelligent scheduling to optimise engineers’ routes to job sites.
- Bespoke surveys to maintain service consistency and collect job-related information.
- Flexible self-service options for efficient and affordable reconfigurations.
- Transparent portals for clients and subcontractors, including detailed KPI reports for internal teams.
The Result
The customised Oneserve solution has become a critical component of MD Group’s service delivery, providing greater visibility, consistency, and control over their processes. The solution has been so successful that MD Group now includes it in every tender response as a value-added benefit.