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Read MoreOneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction