Direct Labour Organisations
Managing social housing is challenging, especially for DLOs balancing tenant satisfaction and regulatory compliance. Our job management software streamlines service delivery, from repair scheduling to audit trails, helping DLOs maintain safe, compliant properties and deliver exceptional community service.
Request a DemoSupporting Sovini to maintain 13000 Homes
After significant growth, The Sovini Group leveraged Oneserve to improve workflow visibility and create a fully digitised job management system, providing their IT team with data to drive ongoing performance improvements in field service operations.
65%
Increase in the average number of jobs completed daily per operative
66%
Decrease in the average drive time between jobs
Key points
Optimised job scheduling
Automate and optimise repair schedules with intelligent scheduling software that deploys your workforce efficiently.
Simplified compliance management
Stay audit-ready with complete, time-stamped records of all repair and maintenance activities.
Real-time mobile workforce management
Connect your office and field teams through our integrated mobile workforce management software.
Data-driven property maintenance
Use powerful analytics to track performance metrics and identify recurring issues like damp and mould.
Enhanced tenant communication
Keep tenants informed with automated appointment reminders, real-time updates on operative arrival times, and post-service feedback requests.
Seamless system integration
Allow your DLO to operate more efficiently by integrating Oneserve with your other essential systems.
Don't just take our word for it...
Read MoreOneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
Oneserve has provided us with the flexibility to customise our approach to tackling damp and mould issues while ensuring the health and safety of tenants is prioritised.
Liam Bentley
Operations Manager for Repairs and Voids
26%
Reduction in no access rate
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
When some of our teams have needed additional support and training, Oneserve have delivered that face-to-face. It’s this hands-on approach that we really appreciate. It places Oneserve above and beyond other service providers.
Natasha Gajadhar
Business and Facilities Manager
25 mins
Drive Time reduced per job
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
The team at Oneserve have supported us at every step of the way. Because of their expertise in the housing sector, flexibility and willingness to collaborate, we’re delivering great service to our clients.
Sam Matthews
Group Performance Director
19%
1st time fix rate increase
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
The great thing about Oneserve’s software is its adaptability and flexibility. We can create workstreams, workflows and processes which are unique to us and our customers.
David Cater
IT Operations Director
65%
increase in jobs completed per operative per day
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
It's not just about the technology, it's about how we're using Oneserve to forge a stronger, more transparent relationship with our residents.
Daniel Watkins
Programme Manager - Housing Property Services
38%
Increase in resident satisfaction
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