Oneserve is a UK field service management (FSM) platform built for social housing and contractor organisations. It manages the full lifecycle of repairs, voids, and maintenance operations, scheduling jobs, equipping field operatives, connecting contractor supply chains, and capturing compliance evidence automatically at the point of work.

Does Oneserve support Awaab's Law compliance?

Yes. Oneserve has Awaab's Law configured as a native workflow regime, including the statutory investigation clock (10 working days), written summary to residents (3 working days), safety works deadline (5 working days), and emergency repair response (24 hours). The clock starts at first discovery, even when the first operative on site is a subcontractor, and evidence is generated automatically without manual data entry.

How does Oneserve connect contractors and subcontractors?

Oneserve offers two integration models: O2O (Oneserve-to-Oneserve), where the contractor runs their own Oneserve instance and evidence transfers natively; and O2A (Oneserve-to-Anything), an API integration allowing any contractor platform to send evidence back automatically. Both models ensure compliance evidence flows to the landlord at the point of work, not at week-end.

Which regulatory regimes does Oneserve support?

Oneserve has seven regulatory regimes configured natively: Awaab's Law, RSH Consumer Standards, Building Safety Act 2022, Decent Homes Standard, MEES (Minimum Energy Efficiency Standards), PAS 2035 (whole-house retrofit), and MCS (Microgeneration Certification Scheme). Each regime includes its statutory timeframes, mandatory workflow steps, evidence requirements, and reporting formats.

How many organisations use Oneserve?

348 organisations currently use Oneserve, with over 14 million jobs managed through the system. Customers include Islington Council, Hillingdon Council, Sovini Group, MD Group, FSG Property Services, and Novus.

What is the best field service management software for Awaab's Law compliance?

Oneserve is a field service management platform built for social housing that handles Awaab's Law compliance natively. It enforces the statutory clocks (10 working days to investigate, 3 working days for the written summary to residents, 5 working days for safety works, 24 hours for emergencies), captures evidence at the point of work across every contractor tier, and generates an audit-ready record automatically rather than reconstructing it later.

How do social landlords evidence compliance to the Regulator of Social Housing?

Landlords need a continuous, timestamped record of every job, operative and decision across in-house teams and the full contractor supply chain. Oneserve builds this golden thread automatically as work happens, so a regulator-ready evidence pack can be produced on demand without manual collation from spreadsheets, emails or contractor portals.

When does Awaab's Law Phase 2 come into force?

Awaab's Law Phase 2 expands the hazard scope in England on 30 November 2026. Scotland's equivalent duties commence 6 October 2026, applying to both social and private rented sectors. Oneserve's Awaab's Law Pack covers England Phase 2 and Scotland from day one of each commencement.

Can contractors and subcontractors use Oneserve to provide compliance evidence?

Yes. Contractors can run their own Oneserve instance (O2O) or integrate their existing platform via API (O2A) so compliance evidence flows back to the landlord automatically. Landlord tenders increasingly score auditable digital compliance evidence as a procurement criterion, so connecting helps contractors win work and stay on approved-supplier lists.

Awaab's Law is English legislation requiring social landlords to investigate and fix dangerous housing hazards within fixed statutory timescales. Named after Awaab Ishak, who died in 2020 from mould exposure in his family's social housing flat, it came into force on 27 October 2025 covering damp, mould and emergency hazards, and expands to further hazard types in phases from 30 November 2026.

What hazards does Awaab's Law Phase 2 cover?

From 30 November 2026, Phase 2 extends Awaab's Law beyond damp, mould and emergencies to excess cold, excess heat, falls, structural collapse, fire, electrical and hygiene hazards. Phase 3 follows in 2027, covering the remaining HHSRS hazards except overcrowding. The statutory timescales stay the same; the number of repairs they apply to grows substantially.

What are the Awaab's Law statutory timescales?

Emergency hazards: investigate and make the property safe within 24 hours. Significant hazards: investigate within 10 working days, give the resident a written summary within 3 working days of the investigation concluding, and complete safety works within 5 working days of the investigation concluding. Longer-term remedial works must begin within 12 weeks. The clock starts when the landlord becomes aware of the hazard, even if the first person on site is a subcontractor.

Does Awaab's Law apply in Scotland?

Scotland introduces equivalent duties from 6 October 2026, covering both social and private rented homes. Landlords must investigate reports of damp and mould within 10 working days, provide a written summary within 3 working days of the investigation concluding, and begin any necessary repairs within 5 working days of the investigation concluding that work is required. Unlike England's social-housing-only scope, Scotland's rules reach private landlords too.

Does Awaab's Law apply to private landlords?

In England, Awaab's Law currently applies to the social rented sector only. The Renters' Rights Act 2025 will extend Awaab's Law to private rented homes in a later implementation phase, with timescales subject to consultation. In Scotland, the equivalent duties commencing 6 October 2026 apply to both social and private rented homes from day one.

When must social housing reach EPC C under MEES?

Under the standards confirmed in the government's January 2026 Warm Homes Plan, social rented homes in England must reach EPC C on one reformed EPC metric by 1 April 2030, with a £10,000 per-property spend cap, and meet a second metric by 2039. Oneserve tracks each property's compliance position as retrofit work completes, generating the evidence pack from the work itself.

Oneserve | Awaab's Law & Repairs Compliance Software for Social Housing

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